KIT Campus South, Karlsruhe, Germany


Exploring Service Systems in the Digital Era

IESS 1.8 About


The 9th International Conference on Exploring Service Science, IESS 1.8, will be organized by the Karlsruhe Service Research Institute (KSRI) of the Karlsruhe Institute of Technology (KIT), on September 19-21, 2018 in Karlsruhe, Germany. The conference will bring together academics and service industry practitioners and their worldwide partners in a collegial and stimulating environment.

According to its tradition, IESS 1.8 will cover major areas of R&D and education related to service science and service innovation, including new research trends such as big data services, service analytics and smart service systems.

Conference Tracks

IESS will feature the following selected topic tracks:

The IESS conferences consider implicitly that Service Science will have a central place in the next future Society. Exploration research is mandatory for Service Science to set up new conceptual frameworks, and consequently new methods, as well as new mature IT tools.

This track gives researchers the opportunity to express the results of their exploration in scientific terms inside the Service Science. Authors are invited to submit original papers that support the dissemination of Service Science inside the Society. Notably all the disciplines are concerned, and surprisingly IT itself: they must discover new knowledge so that specialists can effectively co-create value through services.

Specifically, for the 9th edition of IESS conference, this track encourages paper submissions fostering to advance exploration in Service Science in the digital economy. Following previous IESS conferences, submissions can also address specific domains like health care, mobility or tourism, for example.

Special topics in this track:

  • Business transformation through Service Science;
  • Sustainability in services;
  • Governance of service systems;
  • Multi-disciplinary and multi-organizational services.

Keywords: Business Transformation, Exploration, Governance, Multi-disciplinary Services, Service Science, Sustainability.

Track Chairs

Monica Drăgoicea

University Politehnica of Bucharest, Romania
Henriqueta Nóvoa
University of Porto, Portugal
Melanie Reuter-Oppermann
Karlsruhe Institute of Technology, Germany

The Conference Committee

General Chair

Gerhard Satzger

Karlsruhe Institute of Technology, Germany
(additional) Program Chairs

Lia Patrício

University of Porto, Portugal

Mohamed Zaki

University of Cambridge, United Kingdom
Doctoral Consortium Chairs

Daniel Beverungen

University of Paderborn, Germany

Bo Edvardsson

Karlstad University, Sweden

Werner H. Kunz

University of Massachusetts Boston, U.S.A.

Paul Maglio

University of California Merced, U.S.A.

Program chairs and additional faculty will join the DC sessions.

Local Chairs

Peter Hottum

Karlsruhe Institute of Technology, Germany

Niklas Kühl

Karlsruhe Institute of Technology, Germany
Steering Committee

Theodor Borangiu

University Politehnica of Bucharest, Romania

Fabrizio d'Ascenzo

Sapienza, University of Rome, Italy

Monica Drâgoicea

University Politehnica of Bucharest, Romania

Eric Dubois

Luxembourg Institute of Science and Technology, Luxembourg

João Falcão e Cunha

University of Porto, Portugal

Michel Léonard

University of Geneva, Switzerland

Marco de Marco

Uninettuno University, Italy

Henriqueta Nóvoa

University of Porto, Portugal

Mehdi Snene

University of Geneva, Switzerland

Important Dates

  • FULL PAPER SUBMISSION: March 11, 2018
  • DOCTORAL CONSORTIUM: September 19, 2018
  • CONFERENCE: September 20-21, 2018

Paper Submissions

Submissions will be evaluated through a double-blind review process.

Contributions submitted in English are limited to 12 pages (maximum) according to the paper formatting rules. All accepted and presented papers will be published in the Springer Series Lecture Notes in Business Information Processing, Jourqual3 rated C, abstracted/indexed in CPCI (ISI) Proceedings, SCOPUS, DBLP, EI, Google Scholar and Springerlink.

We will encourage authors of exceptional papers to submit their work to the Journal of Service Management and to Service Science. At least one author for each accepted paper must attend the conference and present the paper.

Please consider the submission guidelines.

IESS 2018 Doctoral Consortium

The IESS Doctoral Consortium (DC) provides an opportunity for doctoral students to explore and develop their research interests under the guidance of a panel of distinguished researchers. We invite students who feel they would benefit from this kind of feedback on their dissertation work to apply for this unique opportunity to share their work with students in a similar situation as well as with senior researchers in the field. The strongest candidates will be those who have a clear topic and research approach, and have made some progress, but who are not so far along that they can no longer make changes. Submissions will be evaluated through a double-blind review process. Contributions submitted in English are limited to 6 pages (maximum) according to the paper formatting rules. Accepted DC papers will be published with DOI via KIT Scientific Publishing (KSP).

Previous conferences & Impressions