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Location

KIT Campus South, Karlsruhe, Germany

Topic

Exploring Service Systems in the Digital Era

Registration

Will start mid of May

IESS 1.8 About

INTERNATIONAL CONFERENCE ON EXPLORING SERVICE SCIENCE

The 9th International Conference on Exploring Service Science, IESS 1.8, will be organized by the Karlsruhe Service Research Institute (KSRI) of the Karlsruhe Institute of Technology (KIT), on September 19-21, 2018 in Karlsruhe, Germany. The conference will bring together academics and service industry practitioners and their worldwide partners in a collegial and stimulating environment.

According to its tradition, IESS 1.8 will cover major areas of R&D and education related to service science and service innovation, including new research trends such as big data services, service analytics and smart service systems.

Conference Tracks

IESS will feature the following selected topic tracks:

The IESS conferences consider implicitly that Service Science will have a central place in the next future Society. Exploration research is mandatory for Service Science to set up new conceptual frameworks, and consequently new methods, as well as new mature IT tools.

This track gives researchers the opportunity to express the results of their exploration in scientific terms inside the Service Science. Authors are invited to submit original papers that support the dissemination of Service Science inside the Society. Notably all the disciplines are concerned, and surprisingly IT itself: they must discover new knowledge so that specialists can effectively co-create value through services.

Specifically, for the 9th edition of IESS conference, this track encourages paper submissions fostering to advance exploration in Service Science in the digital economy. Following previous IESS conferences, submissions can also address specific domains like health care, mobility or tourism, for example.

Special topics in this track:

  • Business transformation through Service Science;
  • Sustainability in services;
  • Governance of service systems;
  • Multi-disciplinary and multi-organizational services.

Keywords: Business Transformation, Exploration, Governance, Multi-disciplinary Services, Service Science, Sustainability.

Track Chairs

Monica Drăgoicea

University Politehnica of Bucharest, Romania
Henriqueta Nóvoa
University of Porto, Portugal
Melanie Reuter-Oppermann
Karlsruhe Institute of Technology, Germany

The Conference Committee

General Chair

Gerhard Satzger

Karlsruhe Institute of Technology, Germany
(additional) Program Chairs

Lia Patrício

University of Porto, Portugal

Mohamed Zaki

University of Cambridge, United Kingdom
Doctoral Consortium Chairs

Daniel Beverungen

University of Paderborn, Germany

Bo Edvardsson

Karlstad University, Sweden

Werner H. Kunz

University of Massachusetts Boston, U.S.A.

Paul Maglio

University of California Merced, U.S.A.

Program chairs and additional faculty will join the DC sessions.

Local Chairs

Peter Hottum

Karlsruhe Institute of Technology, Germany

Niklas Kühl

Karlsruhe Institute of Technology, Germany
Steering Committee

Theodor Borangiu

University Politehnica of Bucharest, Romania

Fabrizio d'Ascenzo

Sapienza, University of Rome, Italy

Monica Drâgoicea

University Politehnica of Bucharest, Romania

Eric Dubois

Luxembourg Institute of Science and Technology, Luxembourg

João Falcão e Cunha

University of Porto, Portugal

Michel Léonard

University of Geneva, Switzerland

Marco de Marco

Uninettuno University, Italy

Henriqueta Nóvoa

University of Porto, Portugal

Mehdi Snene

University of Geneva, Switzerland
International Program Commitee

Fabrizio D'Ascenzo, Sapienza University of Rome, Italy
Sabrina Bonomi, eCampus University, Italy
Theodor Borangiu, University Politehnica of Bucharest, Romania
Antonio Brito, University of Porto, Portugal
Jorge Cardoso, University of Coimbra, Portugal
María Valeria De Castro, Universidad Rey Juan Carlos, Spain
Sergio Cavalieri, University of Bergamo, Italy
Valentin Cristea, University Politehnica of Bucharest, Romania
Monica Dragoicea, University Politehnica of Bucharest, Romania
Jose Faria, University of Porto, Portugal
Teresa Fernandes, University of Porto, Portugal
Isabel Horta, University of Porto, Portugal
Peter Hottum, Karlsruhe Institute of Technology, Germany
Manuele Kirsch-Pinheiro, Université Paris 1 Panthéon Sorbonne, France
Natalia Kryvinska, University of Vienna, Austria
Weiping Li, Peking University, China
Paul Lillrank, Aalto University, Finland
Paul Maglio, University of California, Merced, USA

Marco De Marco, Uninettuno University, Italy
Vera Migueis, University of Porto, Portugal
Jean-Henry Morin, University of Geneva, Switzerland
Henriqueta Nóvoa, University of Porto, Portugal
Lia Patrício, University of Porto, Portugal
Tomas Pitner, Masaryk University, Czech Republic
Geert Poels, Ghent University, Belgium
Jolita Ralyté, University of Geneva, Switzerland
Shai Rozenes, Afeka Tel Aviv Academic College of Engineering, Israel
Gerhard Satzger, Karlsruhe Institute of Technology, Germany
Miguel Mira Da Silva, Instituto Superior Técnico, Portugal
Mehdi Snene, University of Geneva, Switzerland
Maddalena Sorrentino, University of Milan, Italy
Zhongjie Wang, Harbin Institute of Technology, China
Adi Wolfson, Shamoon College of Engineering, Israel
Stefano Za, eCampus University, Novedrate (CO), Italy

Conference Program Commitee

Sabrina Bonomi, Université Paris Nanterre, France
Theodor Borangiu, University Politehnica of Bucharest, Romania
Antonio Brito, University of Porto, Portugal
Valentin Cristea, University Politehnica of Bucharest, Romania
Fabrizio D'Ascenzo, Sapienza University of Rome, Italy
Maria Valeria De Castro, Universidad Rey Juan Carlos, Spain
Marco De Marco, Universit Cattolica, Italy
Philipp Ebel, University of St. Gallen, Switzerland
Jose Faria, University of Porto, Portugal
Teresa Fernandes, University of Porto, Portugal
Jorge Grenha Teixe, University of Porto, Portugal
Peter Hottum, Karlsruhe Institute of Technology, Germany
Patrick Jochem, Karlsruhe Institute of Technology, Germany
Julia Jonas, University of Erlangen-Nuremberg, Germany
Manuele Kirsch-Pinhei, Université Paris 1 Panthéon Sorbonne, France
Thang Le Dinh, Université du Québec à Trois-Rivières, Canada
Gréanne Leeftink, University of Twente, The Netherlands
Jan Marco Leimeister, Universität Kassel, Germany
Vera Migueis, University of Porto, Portugal

Benjamin Mueller, University of Groningen, The Netherlands
Christoph Peters, University of St. Gallen, Switzerland
Geert Poels, Ghent University, Belgium
Jens Poeppelbuss, Ruhr-Universität Bochum, Germany
Sebastian Rachuba, University Wuppertal, Germany
Laleh Rafati, Ghent University, Belgium
Jolita Ralyté, University of Geneva, Switzerland
Shai Rozenes, Afeka Tel Aviv Academic College of Engineering, Israel
Gerhard Satzger, Karlsruhe Institute of Technology, Germany
Susan Sherer, Lehigh University, USA
Maddalena Sorrentino, University of Milan, Italy
Jost Steinhäuser, Universitätsklinikum Schleswig-Holstein, Germany
Maartje van de Vrugt, University Hospital Leiden & University Twente, The Netherlands
Adi Wolfson, Shamoon College of Engineering, Israel
Stefano Za, Luiss Guido Carli University, Italy
Anne Zander, Karlsruhe Institute of Technology, Germany
Andreas Zolnowski, University of Hamburg, Germany

Important Dates


  • FULL PAPER SUBMISSION: April 01, 2018
  • DOCTORAL CONSORTIUM PAPER SUBMISSION: April 30, 2018 May 15, 2018 (extended deadline!)
  • NOTIFICATION OF ACCEPTANCE: May 30, 2018
  • FINAL PAPER SUBMISSION: June 30, 2018
  • DOCTORAL CONSORTIUM: September 19, 2018
  • CONFERENCE: September 20-21, 2018


Paper Submissions

The submission is now closed.

Submissions are evaluated through a double-blind review process. Contributions submitted in English are limited to 12 pages according to the paper formatting rules. A submission includes bibliographical data as well as any appendices. 12 pages (in total) must not be exceeded.
All accepted and presented papers will be published in the Springer Series Lecture Notes in Business Information Processing, Jourqual3 rated C, abstracted/indexed in CPCI (ISI) Proceedings, SCOPUS, DBLP, EI, Google Scholar and Springerlink.

We will encourage authors of exceptional papers to submit their work to the Journal of Service Management and to Service Science. At least one author for each accepted paper must attend the conference and present the paper.

Please consider the submission guidelines.



Proceedings of previous IESS Conferences are published in Springer Series, Lecture Notes in Business Information Proceeding

Conference Registration

The registratoin for IESS1.8 conference will open end of May.

The table below lists in detail all possible registration options, including early (until June 30th) and late registration fees for professionals and students. In case of any question relating to the conference registration, please contact the organizing team at iess2018@ksri.kit.edu.

Regular

450 (early bird € 400)

  • Participation IESS conference
  • Welcome reception and conference dinner
  • Guide and materials
  • Exhibitions at ZKM | Center for Art and Media
  • Participation Service Summit

(PhD) Student

300 (early bird € 250)

  • Participation IESS conference
  • Welcome reception and conference dinner
  • Guide and materials
  • Exhibitions at ZKM | Center for Art and Media
  • Participation Service Summit

(+) Service Summit

30 (bundle price)

  • Participation Service Summit

(+) Accompanying person

80 (bundle price)

  • Welcome reception and conference dinner
  • Exhibitions at ZKM | Center for Art and Media
  • Participation IESS conference
  • Participation Service Summit

IESS 2018 Doctoral Consortium

The IESS Doctoral Consortium (DC) provides an opportunity for doctoral students to explore and develop their research interests under the guidance of a panel of distinguished researchers. We invite students who feel they would benefit from this kind of feedback on their dissertation work to apply for this unique opportunity to share their work with students in a similar situation as well as with senior researchers in the field. The strongest candidates will be those who have a clear topic and research approach, and have made some progress, but who are not so far along that they can no longer make changes. Contributions submitted in English are limited to 8 pages (maximum) according to the paper formatting rules.

Please consider the doctoral consortium application guidelines.

Previous conferences & Impressions