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Location

KIT Campus South, Karlsruhe, Germany

Topic

Exploring Service Systems in the Digital Era

IESS 1.8 About

INTERNATIONAL CONFERENCE ON EXPLORING SERVICE SCIENCE

The 9th International Conference on Exploring Service Science, IESS 1.8, will be organized by the Karlsruhe Service Research Institute (KSRI) of the Karlsruhe Institute of Technology (KIT), on September 19-21, 2018 in Karlsruhe, Germany. The conference will bring together academics and service industry practitioners and their worldwide partners in a collegial and stimulating environment.

According to its tradition, IESS 1.8 will cover major areas of R&D and education related to service science and service innovation, including new research trends such as big data services, service analytics and smart service systems.

Conference Tracks

IESS will feature the following selected topic tracks:

The IESS conferences consider implicitly that Service Science will have a central place in the next future Society. Exploration research is mandatory for Service Science to set up new conceptual frameworks, and consequently new methods, as well as new mature IT tools.

This track gives researchers the opportunity to express the results of their exploration in scientific terms inside the Service Science. Authors are invited to submit original papers that support the dissemination of Service Science inside the Society. Notably all the disciplines are concerned, and surprisingly IT itself: they must discover new knowledge so that specialists can effectively co-create value through services.

Specifically, for the 9th edition of IESS conference, this track encourages paper submissions fostering to advance exploration in Service Science in the digital economy. Following previous IESS conferences, submissions can also address specific domains like health care, mobility or tourism, for example.

Special topics in this track:

  • Business transformation through Service Science;
  • Sustainability in services;
  • Governance of service systems;
  • Multi-disciplinary and multi-organizational services.

Keywords: Business Transformation, Exploration, Governance, Multi-disciplinary Services, Service Science, Sustainability.

Track Chairs

Monica Drăgoicea

University Politehnica of Bucharest, Romania
Henriqueta Nóvoa
University of Porto, Portugal
Melanie Reuter-Oppermann
Karlsruhe Institute of Technology, Germany

The Conference Committee

General Chair

Gerhard Satzger

Karlsruhe Institute of Technology, Germany
(additional) Program Chairs

Lia Patrício

University of Porto, Portugal

Mohamed Zaki

University of Cambridge, United Kingdom
Doctoral Consortium Chairs

Daniel Beverungen

University of Paderborn, Germany

Werner H. Kunz

University of Massachusetts Boston, U.S.A.

Paul Maglio

University of California Merced, U.S.A.

Program chairs and additional faculty will join the DC sessions.

Local Chairs

Peter Hottum

Karlsruhe Institute of Technology, Germany

Niklas Kühl

Karlsruhe Institute of Technology, Germany
Steering Committee

Theodor Borangiu

University Politehnica of Bucharest, Romania

Fabrizio d'Ascenzo

Sapienza, University of Rome, Italy

Monica Drâgoicea

University Politehnica of Bucharest, Romania

Eric Dubois

Luxembourg Institute of Science and Technology, Luxembourg

João Falcão e Cunha

University of Porto, Portugal

Michel Léonard

University of Geneva, Switzerland

Marco de Marco

Uninettuno University, Italy

Henriqueta Nóvoa

University of Porto, Portugal

Mehdi Snene

University of Geneva, Switzerland
International Program Commitee

Fabrizio D'Ascenzo, Sapienza University of Rome, Italy
Sabrina Bonomi, eCampus University, Italy
Theodor Borangiu, University Politehnica of Bucharest, Romania
Antonio Brito, University of Porto, Portugal
Jorge Cardoso, University of Coimbra, Portugal
María Valeria De Castro, Universidad Rey Juan Carlos, Spain
Sergio Cavalieri, University of Bergamo, Italy
Valentin Cristea, University Politehnica of Bucharest, Romania
Monica Dragoicea, University Politehnica of Bucharest, Romania
Jose Faria, University of Porto, Portugal
Teresa Fernandes, University of Porto, Portugal
Isabel Horta, University of Porto, Portugal
Peter Hottum, Karlsruhe Institute of Technology, Germany
Manuele Kirsch-Pinheiro, Université Paris 1 Panthéon Sorbonne, France
Natalia Kryvinska, University of Vienna, Austria
Weiping Li, Peking University, China
Paul Lillrank, Aalto University, Finland
Paul Maglio, University of California, Merced, USA

Marco De Marco, Uninettuno University, Italy
Vera Migueis, University of Porto, Portugal
Jean-Henry Morin, University of Geneva, Switzerland
Henriqueta Nóvoa, University of Porto, Portugal
Lia Patrício, University of Porto, Portugal
Tomas Pitner, Masaryk University, Czech Republic
Geert Poels, Ghent University, Belgium
Jolita Ralyté, University of Geneva, Switzerland
Shai Rozenes, Afeka Tel Aviv Academic College of Engineering, Israel
Gerhard Satzger, Karlsruhe Institute of Technology, Germany
Miguel Mira Da Silva, Instituto Superior Técnico, Portugal
Mehdi Snene, University of Geneva, Switzerland
Maddalena Sorrentino, University of Milan, Italy
Zhongjie Wang, Harbin Institute of Technology, China
Adi Wolfson, Shamoon College of Engineering, Israel
Stefano Za, eCampus University, Novedrate (CO), Italy

Conference Program Commitee

Sabrina Bonomi, Université Paris Nanterre, France
Theodor Borangiu, University Politehnica of Bucharest, Romania
Antonio Brito, University of Porto, Portugal
Valentin Cristea, University Politehnica of Bucharest, Romania
Fabrizio D'Ascenzo, Sapienza University of Rome, Italy
Maria Valeria De Castro, Universidad Rey Juan Carlos, Spain
Marco De Marco, Universit Cattolica, Italy
David Diaz, Universidad de Chile, Chile
Philipp Ebel, University of St. Gallen, Switzerland
Jose Faria, University of Porto, Portugal
Teresa Fernandes, University of Porto, Portugal
Jorge Grenha Teixe, University of Porto, Portugal
Peter Hottum, Karlsruhe Institute of Technology, Germany
Patrick Jochem, Karlsruhe Institute of Technology, Germany
Julia Jonas, University of Erlangen-Nuremberg, Germany
Manuele Kirsch-Pinhei, Université Paris 1 Panthéon Sorbonne, France
Thang Le Dinh, Université du Québec à Trois-Rivières, Canada
Gréanne Leeftink, University of Twente, The Netherlands
Jan Marco Leimeister, Universität Kassel, Germany
Vera Migueis, University of Porto, Portugal

Benjamin Mueller, University of Groningen, The Netherlands
Christoph Peters, University of St. Gallen, Switzerland
Geert Poels, Ghent University, Belgium
Jens Poeppelbuss, Ruhr-Universität Bochum, Germany
Sebastian Rachuba, University Wuppertal, Germany
Laleh Rafati, Ghent University, Belgium
Jolita Ralyté, University of Geneva, Switzerland
Shai Rozenes, Afeka Tel Aviv Academic College of Engineering, Israel
Gerhard Satzger, Karlsruhe Institute of Technology, Germany
Susan Sherer, Lehigh University, USA
Maddalena Sorrentino, University of Milan, Italy
Jost Steinhäuser, Universitätsklinikum Schleswig-Holstein, Germany
Maartje van de Vrugt, University Hospital Leiden & University Twente, The Netherlands
Adi Wolfson, Shamoon College of Engineering, Israel
Stefano Za, Luiss Guido Carli University, Italy
Anne Zander, Karlsruhe Institute of Technology, Germany
Andreas Zolnowski, University of Hamburg, Germany

The Conference Time Schedule

The IESS 1.8 Conference will officially start with a Welcome Reception in the Karlsruhe Palace on Wednesday, September 19th and will end in the Conference Building (20.30) on Friday, September 21st in the afternoon.
In case of any question relating the conference schedule, please contact the organizing team at iess2018@ksri.kit.edu.

Schedule Paper Sessions

  • KIT Campus South

    Karlsruhe Service Summit

    The IESS Conference is closely connected to the Karlsruhe Service Summit on September 18th. Digital service experts and stakeholders from important service domains will give you insights into their visions and showcase industry examples. In addition to keynote speeches, researchers from KSRI and its partners from KIT as well as industrial partners will present their latest research results - via hands-on demonstrations and a poster exhibition. More information is available at the KSS website: www.service-summit.org.

  • 10.00
    KIT Campus South | Building 20.30

    Doctoral Consortium

  • 18.00
    Karlsruhe Palace

    IESS Welcome Reception and BBQ

    The opening of the IESS conference will take place on the evening of September 19 in a special location - right in the heart of Karlsruhe, in the Palace Garden.

  • starting 08.30
    KIT Campus South | Building 20.30

    Reception & Coffee

  • 09.00 - 09.30
    KIT Campus South | Building 20.30

    Welcome and Opening

    Welcome Addresses

    Michael Decker, Head of KIT Division II - Informatics, Economy and Society
    Gerhard Satzger, Director Karlsruhe Service Research Institute (KSRI)
    Michel Leonard, General Chair of IESS, University of Geneva

  • 09.30 - 10.15
    KIT Campus South | Building 20.30

    Keynote

    Dr. Werner H. Kunz

    Director of the Digital Media Lab at UMass Boston

    TRANSFORMATION OF SERVICE SYSTEMS
    IN THE DIGITAL ERA

  • 10.15 - 10.30
    KIT Campus South | Building 20.30

    Coffee Break

  • 10.30 - 12.30
    KIT Campus South | Building 20.30

    Parallel Track Session I

    Time schedule

  • 12.30 - 13.30
    KIT Campus South | Building 20.30

    Lunch Break

  • 13.30 - 15.00
    KIT Campus South | Building 20.30

    Parallel Track Session II

    Time schedule

  • 15.00 - 15.15
    KIT Campus South | Building 20.30

    Coffee Break

  • 15.15 - 16.15
    KIT Campus South | Building 20.30

    Parallel Track Session III

    Time schedule

  • 16.15 - 17.00
    KIT Campus South | Building 20.30

    Transfer / Walk to the Museum of Culture and Arts (ZKM) (Optional)

  • 17.00 - 18.00
    KIT Campus South | Building 20.30

    Guided tour at the Museum of Culture and Arts (Optional)

  • 18.00 - open end
    ZKM | Museum of Culture and Arts

    Conference Dinner

  • starting 8.30
    KIT Campus South | Building 20.30

    Arrival & Coffee

  • 09.00 - 09.30
    KIT Campus South | Building 20.30

    Keynote

    Gerhard Pfau

    IBM Distinguished Designer, Enterprise Design Thinking Lead Europe

    THE IMPACT OF DESIGN THINKING -
    SHARING EVIDENCE FROM THE INDUSTRY

  • 09.30 - 11.15
    KIT Campus South | Building 20.30

    Parallel Track Session IV

    Time schedule

  • 11.15 - 11.30
    KIT Campus South | Building 20.30

    Coffee Break

  • 11.30 - 13.00
    KIT Campus South | Building 20.30

    Parallel Track Session V

    Time schedule

  • 13.15 - 13.30
    KIT Campus South | Building 20.30

    Conference Closing


    Prof. Dr. Gerhard Satzger , Director Karlsruhe Service Research Institute (KSRI)
    Prof. Henriqueta Nóvoa, University of Porto, Portugal

  • 13.00 - open end
    KIT Campus South | Building 20.30

    Farewell Lunch

The Speakers

Get inspired by digital domain experts and innovative thinkers.

Dr. Werner H. Kunz

Director of the Digital Media Lab at UMass Boston and Co-Director at the UMass Center for mHealth and Social Media, Boston, USA.

TRANSFORMATION OF SERVICE SYSTEMS IN THE DIGITAL ERA

Dr. Werner H. Kunz is Associate Professor of Marketing and Director of the digital media center at the University of Massachusetts.

He received his doctorate from Ludwig-Maximilians-University Munich. His research interests are in social media, social networks, innovation, and service research.

His work has been published in, amongst others, the International Journal of Research in Marketing, British Journal of Management, Journal of Medical Internet Research, Journal of Business Research, Journal of Service Management, and Computational Statistics and was multiple times awarded. Werner Kunz is, amongst others, member of the editorial board of the Journal of Service Management, Journal of Service Marketing, Journal of Business Market Management, and Journal of Creating Value and he is the current chair of the Service Research Special Interest Group (SERVSIG) of the American Marketing Association (AMA).



Gerhard Pfau

Enterprise Design Thinking Lead Europe at IBM, Böblingen, Germany.

THE IMPACT OF DESIGN THINKING - SHARING EVIDENCE FROM THE INDUSTRY

Gerhard Pfau is an IBM Distinguished Designer leading Enterprise Design Thinking in Europe. He works with IBM teams and with clients to help them understand, experience and leverage Enterprise Design Thinking to create innovative solutions with outstanding user experience. Gerhard loves designing experiences for people and deeply understands technology. The latter made him become a leader of the IBM Academy. Gerhard has lead the team who created the studio in Boeblingen, Germany. As design lead for IBM Studios Boeblingen he is mentoring and nurturing the local design community to ensure great outcomes for users. Prior to that Gerhard was design lead in IBM’s Smarter Process portfolio, and lead architect for human-centric business process management.



Conference Proceedings

The proceedings of IESS 2018 are available with free access during the conference for all participants at Springer.com.

Proceedings of previous IESS Conferences are published in Springer Series, Lecture Notes in Business Information Proceeding

The 7th Karlsruhe Service Summit

The IESS Conference 1.8 is closely connected to the Karlsruhe Service Summit on September 18th. Digital service experts and stakeholders from important service domains will give you insights into their visions and showcase industry examples. In addition to keynote speeches, researchers from KSRI and its partners from KIT as well as industrial partners will present their latest research results - via hands-on demonstrations and a poster exhibition. More information is available at the KSS website: www.service-summit.org.

IESS 2018 Doctoral Consortium

The IESS Doctoral Consortium (DC) provides an opportunity for doctoral students to explore and develop their research interests under the guidance of a panel of distinguished researchers. We invite students who feel they would benefit from this kind of feedback on their dissertation work to apply for this unique opportunity to share their work with students in a similar situation as well as with senior researchers in the field. The strongest candidates will be those who have a clear topic and research approach, and have made some progress, but who are not so far along that they can no longer make changes. Contributions submitted in English are limited to 8 pages (maximum) according to the paper formatting rules.

Please consider the doctoral consortium application guidelines.



Travel and Accommodations

There are several options to travel to Karlsruhe...

By plane

Reaching Karlsruhe by plane is easiest from Frankfurt International Airport. Other airports near Karlsruhe are Stuttgart Airport or Baden-Airpark.

Frankfurt Airport

Frankfurt International Airport has its own long-distance train station from where ICE trains to Karlsruhe leave approx. every hour. The journey takes about an hour and travel expenses are around € 35. Frankfurt International Airport train station is well posted within the airport and is connected with Terminal 1. Normally customs clearance, immigration and baggage claim takes some time, so don't plan to take a train in less than 45 minutes after landing.

Stuttgart Airport

The airport does not have a train station yet, so it is necessary to go to Stuttgart main station by local train or subway (for other options see the homepage of Stuttgart Airport). From Stuttgart main station there are different trains which leave approximately every hour during the day. Depending on the connection the trips to Karlsruhe take between 45 minutes and 90 minutes and cost between € 16 and € 20.

Baden-Airpark

Baden Airpark is close to Karlsruhe, but not well connected, since there is no public transportation available to Karlsruhe. By car the trip will take around 30min. For other options, see the homepage of Baden-Airpark.

By train

From Frankfurt: The ICE connects Frankfurt and Karlsruhe at least every hour. Changing trains in Mannheim might be necessary.
From Stuttgart: There is an hourly IC/EC fast train service to Karlsruhe.
You can get all the necessary information from the Deutsche Bahn website.

By car

Take the A5 motorway to Karlsruhe. Leave the motorway at the Karlsruhe-Mitte exit and take the next exit to Oststadt. Continue on Wolfartsweierer street and take the second exit Ludwig-Erhard-Allee at the roundabout. Turn right into Fritz-Erler-Straße and continue on Waldhornstraße. The parking garage is located on the right-hand side next to the Steinbuch Centre for Computing (SCC) (address for the navigation system Zirkel 2, 76131 Karlsruhe).

Mobility in Karlsruhe

We recommend to walk short distances within Karlsruhe or to take public transport and public bicycles. The KIT Campus South building 20.30 as the main location of the IESS conference has good tram connections (line 4 - with a direct connection to Karlsruhe main station.)

Your connections to the event locations:

  • KIT Campus South (IESS Conference): Line 4 in the direction „Waldstadt“ provides a direct connection from Karlsruhe main station to the KIT Campus. Please get off at the station „Kronenplatz“.
  • Karlsruhe Palace (IESS Opening): „Marktplatz“ is the closest station to the Karlsruhe Palace. Bus 10 provides a direct connection between Karlsruhe main station and „Marktplatz“. You can walk the rest within 8 minutes.
  • ZKM (Conference Dinner): If you want to reach the ZKM from the IESS at „Kronenplatz“, we recommend taking Line 5 until “Lessingstr.“. (We will be offering a guided transport.) Otherwise, it is also possible to take line 2 to the stop „ZKM“.

Recommended Accommodations

There are several hotels located in the Karlsruhe inner city with short distances to the event locations. For your pleasant stay, we recommend the following hotels:

    In the following hotels at foot walk distance to KIT and/or the conference dinner location a special KIT rate has been arranged.

  • Novotel Karlsruhe City (Festplatz 2, 76137 Karlsruhe)
  • Hotel Kaiserhof (Karl-Friedrich-Str. 12, 76133 Karlsruhe)
  • acora Hotel and Living (Sophienstr. 69-71, 76133 Karlsruhe)

Things to do in Karlsruhe

Karlsruhe is known as the "Fächerstadt" ("fan city") as it's inner city was structured as 32 streets radiating out from the center like the spokes of a wheel, or the ribs of a folding fan with the Karlsruhe palace right at the center of it. Here are some of our recommendations:

Culture & Shopping

  • Visit the Karlsruhe palace by night
    Check out the palace by night with its famous light shows (check the schedule online). Join the locals around the castle and enjoy a beer in the park (it's legal to drink outside in Germany and very common during summer).
  • Karlsruhe Zoo
    The "Zoologischer Stadtgarten" of Karlsruhe offers a great variety of animal species from all over the world. Explore the Karlsruhe Zoo and enjoy the combination of beautiful plants and of domestic as well as non-native, exotic animals.
  • Kaiserstraße (shopping street)
    The main shopping boulevard in the Karlsruhe city center is called Kaiserstraße. You can find numerous retail outlets, shops, cafes and snack bars. Likewise, if you are searching for souvenirs you will most likely succeed here. Moreover, the shopping centers "Ettlinger Tor", and the "Postgalerie" at Europaplatz, offer a lot of stores, food and coffee places in the center of Karlsruhe.
  • Further cultural activities
    For all culturally interested, Karlsruhe will not disappoint you. If you are into arts, the "Badische Staatstheater" and "Staatliche Kunsthalle" offer great presentations of theatre, music, and arts. Moreover, the ZKM (Zentrum für Kunst und Medien - center for art and media), where the conference dinner itself takes place, is worth a visit for dipping into digital arts. The "Badische Landesmuseum" is the biggest historico-cultural center of Baden-Württemberg. And for those who are interested in nature studies, you can find exciting collections and research activity results in the "Karlsruhe Naturkundemuseum" ("State Museum of Natural History Karlsruhe").

Food, Drinks & Bars

  • Kofferraum (see on TripAdvisor)
    Hirschstraße 17
    Great cocktails, laid-back atmosphere. Usually very busy. In the center of Karlsruhe.
  • Vogelbräu (see on TripAdvisor)
    Kapellenstraße 50
    Located not too far from KIT South Campus, this place offers homemade beers and traditional German dishes.
  • Santos Cocktailbar (see website)
    Karlstraße 69
    A stone's throw from the ZKM, this hotel-turnedcocktailbar at night offers a wide range of decent cocktails.
  • Stövchen (see on TripAdvisor)
    Waldstraße 54
    Known for its relaxed atmosphere and studentfriendly prices, this place offers some great local beers and wines. Especially nice in summer when the outside area is open.
  • Badisch Brauhaus (see on TripAdvisor)
    Stephanienstraße 38-40
    This place, like Vogelbräu, serves homemade beer and traditional German food. However, expect it to be a bit more crowded. Close to the center of Karlsruhe.
  • P10 (see on TripAdvisor)
    Zähringerstraße 69
    During summer, the roof of a parking garage is turned into a beach here. Nice atmosphere to relax and enjoy the sunset. Close to the palace.

Day Trips

  • Straßbourg
    Straßbourg in Alsace is located in France and really close to the German border. You can reach it very easily by train or car within around one hour from Karlsruhe. The beautiful city offers a lot of opportunities for sightseeing, shopping and other activities (like boat trips or gallery visits). In one of the various restaurants you should definitely enjoy a Flammkuchen ("Tarte flambé"), a specialty of Alsace.
  • Palatinate
    In case you are passionate about good wine, you should visit the Palatinate (German Pfalz). With its German Wine Route the region of Palatinate offers loads of opportunities to enjoy beautiful landscape and taste great local wine. Famous cities on the Wine Route are for example Neustadt an der Weinstraße, Bad Dürkheim, or Speyer am Rhein.
  • Baden-Baden
    Baden-Baden, located along the border of the Black Forest, is known as one of Germanys spa towns and only 40 km away from Karlsruhe. Moreover, Baden-Baden is famous for its casino and its beautiful landscape offers a good opportunity to do hiking or other activities outside.
  • Heidelberg
    Heidelberg is considered one of the most beautiful cities in Germany. It is located at the heart of the "Rhine-Neckar Triangle". In case you do a trip to Heidelberg, be sure to visit the famous castle and take a stroll through the lovely "Altstadt" ("old town") or along the Necker riverside.
  • Black Forest
    The cities, mountains and lakes of Germany's famous Black Forest are only within a stone's throw of Karlsruhe. For those of you who like hiking, you might want to plan a trip to the mountain Kandel (1.241 meters high) close to Waldkirch which lies in the Central Black Forest region. The Schluchsee, a reservoir lake in the district of Breisgau-Hochschwarzwald is the largest lake in the Black Forest and also worth a visit for all nature lovers.

Previous conferences & Impressions

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